Advanced Presentation Skills: Question Handling – Step 2: The Pause
Tip: Question Handling Step 2: The Pause
In our last advanced presentation skills tip we introduced to the idea of a timeline for answering questions and talked about the importance and value of active listening.
Having listened carefully to the question, we now come onto Step 2: The pause.
There are several reasons we suggest this:
It shows you are thinking – paying the questioner a subtle compliment (it was a good question).
It actually gives you time to think of a short answer to avoid the TWT (talking while thinking) problem.
Increases credibility of the answer.
It gives others a chance to think about the question.
Disguises the difficult question (usually, the first thing that happens when asked a difficult question is an almighty pause! If you pause before answering every question, it is less obvious).
There are no marks for a finger on the buzzer – if you don’t pause or even interrupt, it can be seen as aggressive/defensive or dismissive (that was an easy one!).
Amazing, the power of silence.
In the next advanced presentation tip, we will take you through the next couple of steps.